We guarantee your satisfaction with all the platforms of mgshoppers.com. If you receive a damaged or defective item or the wrong product, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping fees for the replacement of such damaged or defective shipments. Please see our Cancellation & Return Policy for more information.

We maintain a ‘closed box or closed bag delivery’ policy. Which is crucial to ensure the authenticity of the products, the privacy of the customers, and product adulteration or modification prevention. If you receive a damaged, defective or wrong product, please return it to mgshoppers.com and we’ll arrange for a replacement provided that meets the following conditions:

If any defect is found (damaged/ defective/ wrong product) after opening the box, inform the “Customer Relationship Management Department” (through inbox or hotline +8801312012064) as soon as possible along with a picture/ video proof.

● The “Customer Relationship Management Department” upon consultation with the management will change/ replace the product or adjust the payment. The complaint will be valid for 3 days from the day the product has been received. For any electronics item, you will have 15 days’ replacement guarantee from the product receiving date, for any defective/ non-functioning item.

● Used/ Swatched or liquid/ semi-liquid products will not be considered for exchange or refund.

● Products once purchased will not be exchanged or returned if the buyer changes his/her purchase decision/ mind, and/ or does not like the smell, texture, color, design, or/ and the product.

● The Return Policy will not be valid after the seal is broken or if the product does not suit you.

● If you mistakenly order the wrong product, we may exchange it upon payment of returning and resending costs. However, the arrangement of this special exchange depends on the product type and risk involved in the exchange process and also on Management discretion.

● Original Invoice, mgshoppers box, and Intact/ Undamaged Product Packaging Box (where applicable) must be returned along with the product.

● For Lingerie Items, please consult with our Female Consultants for sizes/ measurements. However, if you purchase without consultation and face any sort of issue, please contact our hotline at +8801312012064 for support. We will be happy to assist you.

● Bottoms (panty) of the Lingerie line are absolutely non-exchangeable or non-returnable whether trialed or not.